Functions How does the service app work?
We will show you how to quickly find your way around the service app, submit applications and documents and manage your personal data. You will also learn how to request certificates, use your mailbox and contact us directly.
How to find your way around the main menu
On the home screen, you’ll find the app’s key features:
- Submit documents
- Submit applications
- Manage data
- Keep track of applications
Further down, you’ll find quick access to our contact details. You’ll also find handy services, your inbox and useful apps there.
How to change your contact details
On the app’s home screen, you’ll find the ‘My Details’ section.
There you can view your address, contact details and bank account details.
Tap on the entry you wish to change and update your details.
If you wish to add new details, tap the plus icon at the bottom.
This allows you, for example, to add a new address, new contact details or new bank details.
How to submit documents or invoices
In the main menu, tap ‘Submit documents’ and select the type of document you wish to submit – for example, an invoice for a professional dental clean.
You can either select an image from your smartphone or take a photo directly using the app. Make sure you photograph the document in portrait orientation, so that it is clearly visible and legible.
Finally, tap ‘Submit’. We will process your document as soon as possible.
How to apply for a new health card
At the bottom of the screen, you will find the ‘Service’ section. There, you will find various options for managing your electronic health card.
For example, you can request a replacement certificate if you need your card but do not have it to hand. You can also order a new card or upload a photo for your card.
How to use your mailbox
At the bottom of the screen, you will find the mailbox icon. First, add your email address and confirm your consent. This allows us to send you notifications of new messages by email. Once you have done this, your mailbox will be activated and you will be able to view all the documents provided.
How to apply for certificates
Tap ‘Service’ at the bottom of the screen. In the middle section of the screen, you will see three different certificates that you can apply for:
- Health insurance certificate for use abroad
- Membership certificate
- Social security certificate
Select the certificate you require. Fill in the required fields and then tap ‘Submit’.
If you do not have your health card with you when visiting a doctor, you can request a replacement certificate. You will find this at the very top of the ‘Service’ section. You can either show the replacement certificate as a QR code at the doctor’s surgery or download it as a PDF file.
How to get in touch with us
Tap ‘Contact’ at the bottom of the main menu. There you’ll find our addresses, useful links and our telephone number.
Under ‘Contact enquiry’, you can ask us questions directly or request a consultation. Simply send us your enquiry – we’ll get back to you as soon as possible.
How to manage your child’s insurance
On the home screen , you ’ll find your profile in the top right-hand corner. Tap the profile icon to switch profiles. You can then select the person for whom you wish to submit documents or manage other matters.
The option to switch profiles is only displayed if a child under the age of 18 covered by family insurance is registered. If no child is registered, this function will not appear.
The following additional services are available
At the bottom of the app’s home screen, you’ll find health services. There, you can discover further practical and helpful services offered by your mhplus, such as:
- TeleClinic: Digital consultations round the clock
- Doctor’s Appointment Service: Help with booking doctor’s appointments and finding specialists
- Health hotline: Free expert advice round the clock
- Health Talk: Engaging talks
