Functions How does the service app work?

We will show you how to quickly find your way around the service app, submit applications and documents and manage your personal data. You will also learn how to request certificates, use your mailbox and contact us directly.

How to find your way around the main menu

The app is divided into two main areas:

In the Applications & Areas section, you can submit documents, make applications, request certificates and order your health card.
In the My Area section, you can edit your personal data, view your insurance status, track your applications and manage your mailbox.

You will also find quick access to our contact options and other practical services at the bottom of the screen.

How to change your contact details

Open the My data section in the My area category. There you will see your registration address, contact details and bank details. Tap on the entry you want to change and confirm the change by clicking Save.
If you want to add new data, tap Add data at the bottom - you can add a new address, contact details or bank details, for example.

How to submit documents or invoices

Tap Documents in the main menu and select the type of document you want to submit - for example, an invoice for professional dental cleaning.
You can either select a picture from your smartphone or take a photo directly with the app. Make sure the document is photographed in portrait format, clearly visible and legible.
Finally, tap on Send now. We will process your document promptly.

How to apply for a new health card

Tap on Health card in the main menu and select the reason why you need a new card - for example, defective, lost or stolen.
Then tap on Submit to send the application.

How to use your mailbox

Tap on Mailbox in My Area. First add your e-mail address and confirm the declaration of consent. This allows us to send you notifications of new messages by e-mail. Your mailbox is then activated and you can view all the documents provided.

How to apply for certificates

Tap on Certificates in the main menu and then select the type of certificate you require - for example, a membership certificate for your employer.
Fill in the required fields and then tap on Send.

If you don't have your health card with you when you visit the doctor, you can also download a replacement certificate in this category.
Tap on Replacement certificate and then on Download PDF. Check whether the stored data is up to date and tap Request now. The replacement certificate will then open and you can present it directly.

How to get in touch with us

Tap on Contact in the main menu below. There you will find our addresses, useful links and our telephone number.
Under Contact enquiry you can ask us questions directly or request advice. Simply send us your enquiry - we will get back to you quickly.

How to manage the insurance for your child

You will find your profile in the top right-hand corner of the home screen . Tap on the profile icon to change the profile. You can then select the person for whom you want to submit documents or manage other matters.

The option to change profile is only displayed if a family-insured child under the age of 18 is registered. If no child is registered, this function will not appear.

How to use our other services

You will find digital services at the bottom of the app home page. There you will discover further practical and helpful offers from your mhplus - for example