Registration How do I register?
Would you like to use your mhplus service app? We'll show you how. Explained very simply - step by step.
Step 1: Download the service app
Search for mhplus service app in your app store or scan the QR code.
Download the mhplus service app from the app store on your smartphone.
Your mobile phone version must be at least iOS 17 or Android 10.0. Lock screen and device PIN (for unlocking at startup) must be activated. Alternatively, biometric unlocking is also possible.
We will guide you through the registration process in the following steps. Alternatively, this summarising flyer will help you.
Step 2: Register
Do you already use the mhplus ePA app? If so, you can simply log in with your existing password and app code. Then confirm your registration in the ePA app. You can find step-by-step instructions in this flyer.
If the ePA app is not yet activated, proceed as follows:
Open the mhplus service app. If you do not yet have a user account, click on Register.
Enter your policyholder number, the last 6 digits of your identification number and your postcode. You will find the identification number at the bottom left (field 8) on the back of your mhplus health card.
Enter your e-mail address and choose a password. Make sure you also use special characters.
Accept the declaration of consent and the terms of use.
Click on Continue. You will then receive an e-mail with an 8-digit confirmation code. Please also check your spam folder to see if the e-mail has arrived there. Confirm your e-mail address in the app with this confirmation code. The confirmation must be sent within 20 minutes.
Step 3: Set app code
For a secure login, first assign an app code - a six-digit PIN of your choice.
Confirm the code by entering it again and tap OK.
Your app code is now set up.
Optionally, you can also use Face ID or a fingerprint .
Step 4: Request activation letter
In the next step, you can request an activation letter. To do this, click on Request now.
If you would like to use a different method of identification, tap on Other method below. You can find out which alternatives are available to you in the next step below.
You will receive the activation code by post after 3 to 5 working days. Then tap on Enter now to continue. If the activation code is correct, you can use your online services directly.
Further options for identification
1 ID card and PIN:
Start the process via the service app. You will be automatically redirected to the NECT app. Enter either the 6-digit PIN you have chosen yourself or the 5-digit transport PIN that you received with the PIN letter for your ID card. Then hold your ID card up to the NFC interface on your smartphone.
After successful identification, your data will be transferred automatically.
2 POSTIDENT on site:
After starting the POSTIDENT process, you will receive a confirmation email containing a process number and a corresponding link. Go to a post office branch to complete the identification process and bring a valid ID document with you.
At the post office, your POSTIDENT QR code will be scanned and your ID document checked. Once the identification process has been successfully completed, your data will be transmitted automatically and securely.
3 Activation code (at a branch):
You can also identify yourself at your mhplus branch. To do this, bring an identification document and your electronic health card (eGK) with you. After successful identification, you will receive a printed copy of your activation code. Please note that the activation code is only valid for 14 days, after which you will receive the PIN for your health card by letter from your mhplus. This can take up to 2 weeks.
4 Health card (and corresponding PIN):
If you already have your eGK and the corresponding PIN, you can use it to log in directly to the service app. In addition to the PIN number, you will also need the access number. This can be found on the front of your health card at the top centre (marked with a 2 in the picture). You also need an NFC-enabled health card. You can recognise this by the wifi indicator, which is also located on the front (marked 1 in the image). If you have not yet received the PIN, you cannot choose this option. Please use one of the other methods of identification.
Multiple applications. One login.
You use the same access data for the mhplus service app, the online branch and the ePA app.
The available access depends on the type of identification:
- Identification with activation code:
Use of the service app and online branch. The flyer "Quick registration with activation code" will help you. - Identification using a secure identification procedure (e.g. ID card, PostIdent or health card):
Use of the service app, online branch and ePA app. The flyer "Registration with activation code" will help you.
