Functions How does the online branch work?
With the online branch, you always have your mhplus at your fingertips. Here you can see how to submit applications, edit your profile and get in touch with us digitally.
How to find your way around the main menu
The online branch is divided into different areas.
On the start page, you can submit applications, check the status, access your mailbox and your benefits overview, request certificates and use the form centre.
In the Data section, you can manage your contact details and bank details. Under Services you will find functions such as ordering your health card, making appointments and contact enquiries.
You can provide feedback under Your opinion is important to us.
Submit and track applications/invoices
You will find the Submit applications section on the homepage. There you will see an overview of all applications and invoices that you can submit. Simply select the appropriate application and follow the instructions. After a brief note, you will receive step-by-step instructions on how to upload your documents or fill in the necessary information.
You will also find the application status section on the homepage. Here you have an overview of all your applications - with name, current status, uploads and other details.
This makes it easy for you to submit your applications and keep track of them at all times.
PO box, benefits and certificates
On the homepage of the online branch, you will find your applications, a digital mailbox and an overview of your benefits. This allows you to keep an eye on everything important.
There is also a section called Request certificate. Here you can request various certificates, for example a foreign health insurance certificate or a membership certificate for employers, studies or other purposes.
Simply select the appropriate certificate, enter the required data and submit your request. The certificates are then provided as a PDF . In some cases, however, they are sent by post or to your online mailbox.
How to manage your data
In the Data section, you can manage your address, bank details, contact details and SEPA direct debit mandate. Select the desired category, enter new data via Add and send it. You can then delete the old data.
For the SEPA direct debit mandate, simply enter your account details and tap Next. This mandate is only valid for the collection of outstanding amounts. The account details stored under Bank details will be used for refunds.
Additional services in the online branch
In the Services section you will find various offers relating to your concerns. You can send us a message and decide whether you would like us to call you back or reply by e-mail .
You can edit your password and your registered devices via Manage users.
For appointments , enter your request online and we will get back to you as soon as possible. Alternatively, you can make an appointment directly in the digital customer centre.
There is also room for praise and criticism here - so you can help us to improve.
You can make these settings
At the top right you will find the settings via the cogwheel symbol. There you can customise your consent, for example for the use of your data for service offers or information.
Reading aids are also available to you: you can select different colour variants to better adapt the display to your needs. This can improve readability, reduce eye strain and make it easier to use - especially if you have poor eyesight or are sensitive to light.
Your impression helps us
In the Your opinion is important to us section, you have the opportunity to take part in an online survey. This will help us to continuously improve our service. There you will find two links: one to rate our service and one to rate our online branch. Simply click on the appropriate link, complete the survey and then send it off.
