Yes, you can see all the data that you upload to your electronic patient file (ePA) in the ePA app. You can view, download or delete the data there. This also applies to data uploaded by medical practices. However, you cannot change this data.

Yes, your data is stored in encrypted form on a secure server. Only you can read this data - with a special digital key.

There are further protective measures:

1. Only you and doctors or organisations authorised by you can see your ePA.
2. Every access is saved. This means you can later see who has viewed or changed something.

No. Your health insurance company cannot see the contents of your ePA.

But they can:

• It can upload documents for you on request.
• It must provide information on your billed benefits.
• If you do not want this, you can also refuse.

If you change health insurer, your ePA data will be transferred automatically. You don't have to do anything. An objection to the ePA will also be accepted.

If you use the app:

• Download the new ePA app of the new health insurance company.
• Register there.
• Your old settings will be retained.

No. The smartphone or the ePA app is only the access point to the data. It is stored on a central, well-protected server.

Your doctors and pharmacists can continue to access your ePA, view and edit your documents. Even if your mobile phone is lost.

If you use a new mobile phone, you must reinstall the ePA app and log in again. There are two options:

You still have your old mobile phone and it works:

• Log in to the ePA app on the new mobile phone using your access data.
• A message appears on the old mobile phone that a new device is to be added.
• Confirm this message on the old device.
• You can then use the app on the new mobile phone as usual.

2. you no longer have access to your old mobile phone (e.g.e.g. defective or lost):

• Log in to the ePA app on the new mobile phone
• As you can no longer use the old device, you must reset your user account and register again.
• After successful registration, your new device will be activated.

Important:
Your health data will remain securely stored. They are not stored on your mobile phone, but are protected by your health insurance company. So nothing is lost.

The following tips may help you:

• Activate NFC - Make sure that NFC is switched on in the device settings.
• Correct position - Hold the eHC in the correct position on the back of the smartphone. Where exactly depends on the manufacturer. It often helps to try out small movements.
• Remove the cover - Thick protective covers can interfere with the signal.
• Stable internet connection - Please ensure that your connection is sufficiently strong and reliable. If necessary, try switching between Wi-Fi and mobile data to achieve the best possible connection.
• Only one card - Make sure that no other NFC cards (e.g. bank cards) are in the vicinity.
• Battery & energy-saving mode - Charge the mobile phone sufficiently and deactivate the energy-saving mode.
• Keep still - The eHC must not move during reading. Even small movements can easily lead to cancellation.
• iPhone users - Hold the top back of your iPhone at an angle and directly against the card. Only possible from iPhone 7 and iOS 13.
• Android users - If you receive the error message "No app", wait until the app prompts you to create the card.

For security reasons, you must reconfirm your HealthID every six months. This ensures that only you can access your electronic patient file - even if your device is lost or stolen. This regular confirmation reliably protects your personal data.

Yes - you can also have your ePA managed at a local medical centre. For example, you can authorise access at your GP practice. In this case, however, you cannot manage the ePA independently, but only together with your doctor.